Best VoIP Headsets for Business

2022-10-22 18:44:27 By : Ms. liping wang

In a fast paced office, managing your communications process effectively is huge part of the every day working environment. If you frequently take a high volume of calls one of the main ways to improve efficiency is via VoIP headsets. With a phone headset you can improve both internal and external business communications:

Remain fully connected. Be ready to speak at a moment's notice, without needing to continuously pick up and put down the phone throughout the day. Move freely around your office or other work environment without the hassle of wired connections.

Prevent muscle soreness. As well as avoiding the tiring discomfort of juggling a desk phone handset, a VoIP headset allows you keep your natural posture while making a call , preventing any negative impacts from holding a traditional handset in an awkward pose for some time.

Free up your hands. Continue to work on other tasks while you take calls. This can be a great benefit if taking queries or answering questions and also allows you to multitask and improve productivity.

Improve the clarity and audio quality of your calls. Even in loud work environments,  an optimally-positioned headset microphone and Noise Cancelling technology means you can continue with your everyday tasks with no hassle.

When it comes to choosing the right VoIP headsets for your business you may be surprised by the sheer amount of choice you’re faced with. In such a fast growing market there are a number of brands looking to establish themselves with leading models of headsets. Below we review the top 10 best VoIP headsets currently available on the market.

Click on the brand you're interested in on the navigation above, and you'll jump directly to our review, or keep scrolling down to read them all.

Compare the top providers today to find the best fit for your business:

The Plantronics Blackwire 700 series includes two UC headsets – 710 and 720 – that offer high-quality audio and Bluetooth connectivity to mobile devices. The products feature smart sensor technology that automatically answers a call when users put on the headset. A noise-cancelling microphone and wideband hi-fi stereo sound ensure high quality audio suitable for conference calls or call center applications. A dynamic EQ feature optimizes users’ voice quality when on calls.

A versatile headset for users who need to work on both wired and wireless devices, and want the same high-quality audio on both.

Jabra UC Voice 750 is a corded Unified Communications headset series designed for heavy UC voice users. Lightweight design enables employees to wear it all day in comfort. Hi-fi stereo audio and a noise-cancelling microphone ensure good call quality. Integral call control buttons enable employees to answer or end calls and control volume from the headset cord

A portable headset with good audio quality for heavy voice users in a Unified Communications environment.

The Logitech H820e DECT Wireless Headset offers enterprise-quality audio and all-day comfort for heavy use in open workspaces, offices or home offices. It features Intuitive on-ear call controls and a mute button with indicator light on the microphone boom. Digital signal processing and wideband audio provide clear lifelike sound quality.

This is an enterprise-grade wireless headset offering many useful controls and indicators as well as lifelike sound.

The Jabra Biz 2400 is a lightweight wired professional headset. It comes with a noise-reduction system to ensure caller can hear agents even in a bustling office, and it has an EQ filter that can protect the agent wearing it from sudden sharp noises. It's available in both mono and stereo: Mono is a good choice for agents who'll need to talk to managers or coworkers in the office while wearing their headset, and stereo will make it easy to hear calls from both ears.

A suits-all-types headset for users who want a simple, rugged option that sends and receives calls.

Read more – Check out our reviews of the Best Cordless Office Phones 2022 or the best Call Center Phone Systems

Jabra Engage 75 is a stand-out example of a mono headset with wireless connectivity that can let agents call from as far away as 490 feet. The audio quality is clear and static-free, and its modern touchscreen interface can interact and connect wirelessly with deskphones, softphones, and smartphones.

An outstanding headset that offers high-quality audio and works well with a range of different hardware.

You might also like to read about the best VoIP provider on the market or the best VoIP phones

The Microsoft LifeChat LX-6000 offers a satisfactory wideband stereo audio experience, fits tightly but comfortably due to its ear pads, and includes a 270-degree adjustable mic boom. A built-in call indicator light is also included. While the headset doesn't deliver the absolute best audio, it does come at a price tag a third the size of its competitors, which is what makes it sound out: It represents the perfect combination of a wallet-friendly solution and a quality one.

A budget-friendly entry level model that's best for light, rather than all-day, use.

The Jabra Evolve 65 excells in every major category that a business looks for in a headset: The microphone is great, the battery life lasts an impressive 14 hours, and the headset itself is easy to set up and operate. In addition, agents will enjoy wearing this headset, thanks to the leather-feel padding around the ears and on the headband. Dual Bluetooth connectivity allows agents to connect to two devices and move more freely (with a range of 100 feet).

This high-quality headset provides employees with excellent call quality, battery life, and comfort.

Take the next step. Compare price quotes and suppliers with Tech.co's free tool:

Sennheiser SC 630 and 660 wired headsets are certified for Skype for Business in contact centers, offices or Unified Communications (UC) environments. They offer HD voice clarity, durability and all-day comfort. Users can manage calls seamlessly through the call control unit. The SC 630 is a single-sided wired headset while the SC 660 is a dual-sided unit offering stereo sound from dual-sided neodymium speakers.

Sennheiser SC 630 and 660 wired headsets offer quality audio in a model designed and certified for Skype for Business.

This wireless stereo over-the-head headset pairs with Bluetooth and USB, and operates with a range of 150 feet. At 5.4 ounces, it's a reasonably lightweight option, and it includes the noise-reducing microphone and real-time Digital Signal Processing that any serious operation needs to ensure audio is deep and rich.

A mute button is built into the headset, letting agents control their audio channel at a moment's notice. The battery should last all day, and the headset can be charged while in use.

A useful wireless headset with reasonable range, good functionality, and rich audio.

The Plantronics CS540 claims to be the lightest DECT headset on the market. It features one-touch call management and voice-dedicated DECT technology with wideband audio for high-definition voice quality. An extended boom and noise-cancelling microphone filter out background noise and Digital Signal Processing (DSP) provides more natural sound.

The headset is available in four options – convertible, over-the-ear, over-the-head and behind-the-head.

This high-quality wireless headset provides mobile employees with excellent call quality in a lightweight unit.

The more you know about headsets, the better equipped you'll be to choose the right ones for your company. It comes down to knowing which features you need and which you don't need. Here's our rundown of the key elements to look out for and match against your business needs.

There are 3 main components of a VoIP headset: the earpiece(s), the microphone, and the computer connection.

The earpiece: Just like every headset or headphones you’ve ever worn, your VoIP phone headset has either one or two speakers which convert electronic signals into audible sounds. They are usually covered with soft foam or padding for comfort, but in-ear and on-ear options are also available.

The microphone: Again, this is a device you are probably fairly familiar with. It converts your voice (or other sounds) and converts them into electronic signals. It is the ‘opposite of the earpiece. The microphone may incorporate noise reduction or sound processing features to better capture your voice.

The connection: VoIP headsets connect directly to your computer (softphone) or other VoIP devices (e.g. VoIP phone). There are two main types of connection – wired and wireless. Wireless VoIP headsets often rely on Bluetooth technology, just like many smartphone headsets.

Wired headsets would be suitable for call center agents who do not need to move from their desks while on calls; wireless headsets naturally enable a greater range of connected movement, ideal for managers, small business entrepreneurs and those whose work involves being constantly on the move. You'll get slightly better audio from wired headsets, but in most cases the difference is negligible.

Wired headsets might use 2.5mm analog mini-jack connections, but better models will typically have USB or Micro-USB connections.

Wireless headsets can connect over one of two wireless technologies, DECT or Bluetooth. DECT (Digital Enhanced Cordless Telecommunications) is typically considered the most reliable for business users, with a significantly greater wireless range.

Monaural headsets feature a single earpiece that can be fitted for either the right or left ear, enabling the user to switch listening focus easily between their immediate workplace and their calls. Binaural headsets feature earpieces for both ears, and may include Noise Cancelling technology (see below). Most of the models featured in our list are convertible or come in both monaural and binaural versions.

Most headsets will typically have a headband design, but some more expensive models will give you the option of detaching the earpiece from the headband and using it with a small over-the-ear clip instead. (For example, the Plantronics CS540 above.)

Of course, the question isn’t simply ’which is the best headset for VoIP use?’ The question is ‘what is the best VoIP headset for me and my business?’ You have to consider how your office uses VoIP, and how reliant you are on phone calls in the first place.

If you are equipping a call center, you’ll need top of the line background noise cancellation technology. You’ll also want to avoid wireless devices to minimize signal interference, and the confusion of placing all the headsets on the correct workstations to charge at the end of the day.

If you’re equipping a small office or suite of individual offices, then the convenience and flexibility of wireless VoIP headsets may be the deciding factor.

Budget is almost always an issue as well. If you need 500 units, then shaving a pound or two off the price of each headset becomes important. If you only need a handful of VoIP headsets, though, adding a few pounds each for a bit of luxury might improve your experience.

VoIP headsets have a few key features which should really be considered the ‘bare minimum’ for a quality headset. For most users, these are:

So now you know just about everything you need to choose the best VoIP headset for yourself and your office environment. Of course, if you would like to discuss your options with a VoIP expert, we would be happy to help.

With this selection, we’re confident that you’ll find exactly the right headset model for your particular requirements – whether you’re a solo entrepreneur, a small business or are running a call center with dozens of agents.

Read our review of the best multi-line phone systems.

Find the best deals from the top providers:

Many business VoIP services will bundle in headsets alongside monthly subscriptions to their software, and they'll definitely list what hardware brands they're compatible with on their website. RingCentral recommends the Jabra headsets, while Vonage supports Jabra and Plantronics.

Once you've determined which headsets are best for your needs and budget, match that list up against our ranking of the top nine business VoIP providers to find out if there's a bundle for you. For the best chance at a great deal, try getting in touch with the best providers through our easy VoIP quotes form.

Tech.co is reader-supported. Using Tech.co's comparison form, you can receive quotes from various suppliers, tailored to the needs of your business. If you enter into a contract with a provider, we may receive a payment for the introduction. Equally, if you make a purchase through the links on our site, we may earn a commission. This helps Tech.co provide free advice and reviews and carries no additional cost to you. Most importantly, it doesn’t affect our editorial independence. Click to return to top of page

We're sorry this article didn't help you today – we welcome feedback, so if there's any way you feel we could improve our content, please email us at contact@tech.co

Jack is the Deputy Editor for Tech.co. He has been writing about a broad variety of technology subjects for over a decade, both in print and online, including laptops and tablets, gaming, and tech scams. As well as years of experience reviewing the latest tech devices, Jack has also conducted investigative research into a number of tech-related issues, including privacy and fraud.