Jabra announced the launch of their next generation of contact center headsets – the Jabra Engage 50 II and Jabra Engage 40. Designed to improve customer and agent experience, these headsets deliver critical data on audio quality and conversation performance.
Additionally, the Engage 50 II and 40 work in tandem with Engage AI, Jabra’s new Artificial Intelligence technology that assesses both the caller and agents’ conversation and levels of engagement and provides real-time actionable insights.
Key features of each launch include: